This service is available only with plans that include litigation support.

Our Litigation Support team provides the step-by-step help you need should your accessibility status be challenged. This article explains how to submit a request, track its progress, and manage your claim.

Submit a claim

Follow these steps to submit a litigation support request.

1. On the Customer Portal home page, under We are here for you select Access Litigation Support.
2. Select Submit claim.
3. Enter your details:
   • Company name
   • Date of first engagement 
     This is the date you first received the demand letter or lawsuit.
   • Lawsuit case number (optional)
     If your case is a formal lawsuit, you can find the case number in the official documents, usually on the cover page or in the header. 
4. Attach relevant files 
   Upload a demand letter or other relevant documents. The maximum total upload size is 500 MB. Supported formats: PDF, PNG or JPG
5. Select Next: Legal disclosure.
6. Read the terms and then select I have read the legal disclosure and agree to all terms.

7. Select Submit claim.

   Your claim status is updated to Pending approval while we review and define the next steps.

Track your claim

Track your claim as it progresses through these stages.

1. On the Customer Portal home page, under We are here for you select Access Litigation Support.
2. In the My claims page track your claim progress.
   1. Claim submitted
      We received your information and started processing your request. This stage can take up to 21 business days.
   2. Pending approval
      We review your case and defining the next steps.
   3. Technical review 
      We analyze your claim in-depth and prioritize fixes if needed.
   4. In progress 
      We prepare a comprehensive tailored response.
   5. Delivered
      Your expert response is ready to share with your legal team.

Manage your claim

Review claim details

1. On the Customer Portal home page, under We are here for you select Access Litigation Support.
2. Select Manage claim.
3. You can view the following information:
   • Claim status
   • Company name
   • Demand letter date
   • Uploaded files

Edit a claim

Update your claim details if needed before processing is complete.

1. On the Customer Portal home page, under We are here for you select Access Litigation Support.
2. Select Manage claim.
3. Select Edit claim.
4. You can update the company name, date of first engagement, lawsuit case number or add files.
5. Select Save changes.

Cancel a claim

Cancel your request if it is no longer needed. 

1. On the Customer Portal home page, under We are here for you select Access Litigation Support.
2. Select Manage claim.
3. Select Cancel claim.
4. Confirm the cancelation by selecting Cancel claim again. Canceling a claim removes all progress made so far.
5. Tell us why you canceled. This helps us improve your experience.

6. Select Cancel claim.

   Your claim status is updated to Canceled including the reason why.

Review accepted legal terms

You can revisit the legal terms you accepted during submission.

1. On the Customer Portal home page, in the right pane, select Access Litigation Support.
2. Select Manage claim.
3. Next to Need more help? select You can also review the accepted legal terms.
    

Need more help?

Your dedicated case manager is here to assist you.  

Contact us at delivery@accessibe.com