If you receive a demand letter, reach out to us right away. Receiving a demand letter doesn't mean that the claims are legitimate or well-founded. In fact, they’re often part of  “sue-and-settle” tactics, aimed at pressuring businesses into paying settlements, even when their websites meet accessibility standards. Here’s what you should do next:

If your plan includes Litigation Support (Growth, Scale, and Enterprise)

1. Contact us right away
   As soon as you become aware of a potential claim, contact us (support@accessibe.com), ideally within 3 business days. This helps us assess the claim and start the support process promptly. If more than 3 business days have passed, we'll still provide full litigation support, though urgent deadlines may be harder to meet. 
2. We assess the claim
   We'll assign a case manager who will guide you through the process as we analyze the claim.
3. We deliver your documentation
   We'll provide the documentation and support you need within twenty one business days. We can also connect your legal team with a top ADA attorney for consulting. 

Important: Litigation support is offered for demand letters received after a license (subject to plan) was purchased and accessWidget was installed on your website.

If you're on the Micro plan

The proof of effort toolkit compiles key documentation that showcases your commitment to accessibility. These materials serve as proof of your effort to make your website more accessible, demonstrating your commitment to compliance and can help you and your legal team counter a claim and respond appropriately.

Your website’s Accessibility Statement is also available through the widget interface on your site, and monthly accessibility audits are sent to your email.

To download your Proof of effort toolkit

1. Go to the accessiBe homepage, and select Login (top right).
2. Log in to your account.
3. Go to My Licenses on the top menu. You'll see all the websites registered for an accessWidget license.
4. Select Manage on the relevant license.
5. In the left menu, select Proof of effort toolkit.
   Here you can view key documentation that showcases you commitment to accessibility.
6. Select Download Zip to download all the files in the toolkit, or send the toolkit to an email.