If you purchased a Standard, Advanced, Advanced Plus or Enterprise plan before January 1st, 2025, you are entitled to litigation support, which includes the following:

Dedicated case manager

You’ll be assigned an experienced accessibility case manager who will help you get the information you need to address a demand letter or lawsuit. They’re available via a Zoom kickoff meeting, or our support email.

Expert assessment of each claim

Our experts will carefully review each detailed alleged claim*. This process typically takes up to 21 business days, after which we will provide a detailed written response. (Times may vary based on complexity of the website or the complaint, and we will keep you posted about progress.) Should any accessibility gaps be identified- fixes will be prioritized. For generic claims regarding alleged accessibility barriers, we will provide documentation to help draft responses.

Technical review 

We will manually test your website using a screen reader, keyboard navigation, and other auditing methods, to demonstrate that its core functionalities are accessible.

Documentation

To support your legal response, you’ll have access to documentation such as monthly audit results, accessibility overview, invoices and third party testing scores. These provide proof of your ongoing efforts toward making your site accessible.

External legal counsel recommendation

If needed, we can connect you with external legal counsel. Please note that any legal fees are your responsibility.

What's not included

• Legal consultation is not included.
• accessiBe does not cover the cost of any court-ordered damages.

To change you current plan, contact us.

To view your current plan go to the Customer Portal, select a license and then select Plans and payments.

* For claims listing more than 20 alleged barriers, we will test the relevant components on your website rather than respond to each barrier individually. In these cases, we’ll provide a small number of representative responses per component