Last updated: July 18, 2025 at 9:00 a.m. ET
The recent service disruption was fully resolved as of July 18 at 5:00 a.m. ET.
Full functionality has been restored, and our team is actively monitoring to ensure continued stability. The disruption caused intermittent performance issues in some regions; the majority of customers remained unaffected.
Thank you for your patience. For any questions, our support team is available via chat at accessiBe.com.
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Last updated: July 17, 2025 5:30p.m. ET
We are currently experiencing intermittent service disruptions impacting some users of accessWidget across multiple regions globally. We’ve identified that the root of the disruption stems from a third-party infrastructure provider we use. Our team is in close coordination with their engineers to accelerate resolution and restore full functionality. While the issue originates outside of our systems, we remain fully engaged and are implementing temporary measures where possible to minimize the impact on your experience.
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Last updated: July 17, 2025 4:00p.m. ET
We are currently experiencing intermittent service disruptions impacting some users of accessWidget across multiple regions globally. Our engineering team is actively investigating and working to resolve the issue.
What’s Happening
Some users are reporting issues such as:
- Slower-than-usual performance
- Inconsistent accessibility or loading errors
- Partial feature availability
These issues may vary by location, time, and service usage.
What We're Doing
Our engineering team is:
- Monitoring system performance and health in real-time
- Investigating the root cause with urgency
- Coordinating with infrastructure partners as needed
- Working to restore normal service as quickly as possible
We will update this article regularly as we learn more.
What You Can Expect
- Your data remains safe and secure. This issue does not affect the integrity of your data or our environment
- Some users may continue to experience full or partial access.
- We are committed to being transparent and will share real-time updates on this page.
Where to Get Updates
Please check back here for the latest information.
You can also contact Support via Chat on accessibe.com